ACV Trouble Shooting

Your Machine Does Not Turn On - Do you hear a click in the power unit?

If yes, your circuit board is getting power, but not starting the unit.

SOLUTION:
Call your dealer or our factory. We do not recommend attempting a repair yourself.

CAUSE:
If not, your power unit is not getting any electricity.

SOLUTION:
a. Check your power cord. Is it plugged in firmly? Is it frayed or damaged? It may be necessary to purchase a new power cord from your dealer.
b. Check your power cord in another electrical outlet. You may also want to try another appliance in your electrical outlet. If it does not work, the problem may lie with your circuit breaker.
c. If you are still unable to locate the problem, call your local dealer or our factory.

Your Machine Runs Continuously

CAUSE:
Your inlet valve has an obstruction.

SOLUTION:
Check each inlet valve in your home to ensure that nothing is resting on the contacts in your inlet valve. Remove any obstructions.

CAUSE:
You have a short in your low voltage wiring.
a. Recent attic work or someone working in crawlspace?
b. Animal/rodent chewed through wire

SOLUTION:
It is best to contact your dealer.

CAUSE:
You have a short in your power unit

SOLUTION:
Again, it is recommended that you contact your dealer.

Partial Loss of Suction

CAUSE:
Your dirt canister is full or filter/bag or screen needs to be cleaned or replaced.

SOLUTION:
a. Follow your maintenance guides instructions for proper cleaning of your particular unit.
b. Check the suction at each inlet. If it is not the same at each one, the line is partially clogged. To locate the clogged area in the system, start with the inlet closest to the power unit and check the suction. Continue to check each successive inlet until you locate the inlet where a loss of suction is occurring. The clog will be between that inlet and the inlet checked previously. To remove the clog, insert the hose into the inlet valve where there is no suction. Hold palm over the hose end and release quickly. Repeat several times. If blockage does not clear, carefully insert a plumbers-snake and attempt to pull out any obstruction. Or, with another vacuum you can reverse the suction in the system to remove the clog. If none of these methods are successful, contact your authorized All Canada Vac (ACV) dealer for assistance.

Total Loss of Suction - with running motor

CAUSE:
You have an obstruction in your hose

SOLUTION:
Check the hose for an obstruction. To clear an obstruction in your hose, insert a blunt instrument ie: garden hose and push the object through.

CAUSE:
Your pipe is blocked

SOLUTION:
Insert the hose into the inlet valve where there is no suction; hold your hand over the hose end. Release hand quickly. Repeat several times. If blockage does not clear, contact service depot.